SHIPPING POLICY

Introduction

ZY DREAM PTY LTD provides food and beverage export services to customers, distributors, wholesalers, retailers, and import partners in various international markets. This Shipping Policy outlines our order processing procedures, delivery expectations, shipping responsibilities, and customer obligations.

By placing an order with ZY DREAM PTY LTD, customers agree to the terms described in this Shipping Policy.

Order Processing

Orders are typically processed within one (1) to five (5) business days following successful payment confirmation and internal verification.

Processing times may vary depending on:

  • Product availability.
  • Supplier lead times.
  • Export documentation requirements.
  • Regulatory approvals.
  • Seasonal demand.
  • Public holidays.

Large-volume export orders may require additional processing time.

Export Documentation

As an international food and beverage exporter, certain shipments may require documentation including:

  • Commercial invoices.
  • Packing lists.
  • Certificates of origin.
  • Export permits.
  • Product certifications.
  • Customs declarations.

Processing timelines may vary depending on destination country requirements.

Shipping Destinations

ZY DREAM PTY LTD serves customers throughout Australia and selected international markets.

Availability of shipping services depends on:

  • Destination country.
  • Customs regulations.
  • Import restrictions.
  • Product category.
  • Logistics provider availability.

Customers are responsible for ensuring imported products comply with local regulations.

Shipping Costs

Shipping charges are calculated based on:

  • Destination.
  • Shipment weight.
  • Package dimensions.
  • Product type.
  • Shipping method.
  • Insurance requirements.

Export orders may incur additional costs including:

  • Customs duties.
  • Import taxes.
  • Brokerage fees.
  • Regulatory inspection fees.

These charges are generally the responsibility of the customer unless otherwise agreed in writing.

Delivery Timeframes

Estimated delivery times vary by destination.

Australia

2–10 Business Days

Asia-Pacific Region

5–20 Business Days

North America

7–25 Business Days

Europe

7–30 Business Days

Other International Destinations

Delivery times may vary depending on customs procedures and local logistics infrastructure.

Delivery estimates are provided as a guide only and are not guaranteed.

Shipment Tracking

Where available, tracking information will be provided following dispatch.

Customers are responsible for monitoring shipment progress and communicating with local carriers where necessary.

Tracking updates may be delayed depending on courier systems and customs processing.

Customs and Import Responsibilities

Customers importing products are responsible for:

  • Compliance with local laws.
  • Payment of import duties.
  • Payment of taxes.
  • Obtaining permits or licenses.
  • Customs clearance requirements.

ZY DREAM PTY LTD shall not be liable for delays, confiscations, rejections, or penalties arising from local import regulations.

Delivery Delays

We shall not be liable for delays caused by:

  • Customs inspections.
  • Regulatory reviews.
  • Natural disasters.
  • Extreme weather.
  • Port congestion.
  • Transportation disruptions.
  • Labor disputes.
  • Government restrictions.
  • Force majeure events.

We will make reasonable efforts to keep customers informed of significant delays.

Risk of Loss

Ownership and risk transfer to the customer upon delivery to the designated carrier or logistics provider unless otherwise specified in a written agreement.

Customers are encouraged to purchase shipping insurance for high-value shipments.

Policy Updates

ZY DREAM PTY LTD reserves the right to modify this Shipping Policy at any time. Updated versions become effective immediately upon publication.