PRIVACY POLICY
Introduction
ZY DREAM PTY LTD (“Company”, “we”, “our”, or “us”) respects the privacy of our customers, business partners, suppliers, website visitors, and service users. We are committed to protecting personal information and ensuring that all data is collected, used, stored, and disclosed responsibly in accordance with applicable Australian laws and industry best practices.
This Privacy Policy explains how ZY DREAM PTY LTD collects, uses, manages, stores, protects, and discloses personal information when customers visit our website, submit enquiries, request quotations, place orders, establish business relationships, or otherwise interact with our company. By using our website and services, you acknowledge and agree to the practices described in this Privacy Policy.
About Us
ZY DREAM PTY LTD is an Australian food and beverage export company engaged in supplying, sourcing, exporting, and distributing food and beverage products to customers and business partners in domestic and international markets.
We recognize that privacy is important and are committed to maintaining the confidentiality and security of personal information entrusted to us.
Information We Collect
We may collect information directly from customers, suppliers, distributors, business partners, and website visitors.
Personal Information
Personal information may include:
- Full Name
- Company Name
- Job Title
- Email Address
- Telephone Number
- Mobile Number
- Billing Address
- Shipping Address
- Country of Residence
- Business Registration Information
- Tax Identification Information
- Import and Export Documentation Details
Transaction Information
We may collect information relating to:
- Product Orders
- Quotations
- Invoices
- Payment Confirmations
- Purchase History
- Delivery Information
- Customer Service Requests
Technical Information
When visiting our website, we may automatically collect:
- IP Address
- Browser Type
- Operating System
- Device Information
- Geographic Location
- Website Usage Data
- Referral Sources
- Session Information
- Cookies and Analytics Data
This information assists us in improving website performance, customer experience, and security.
How We Collect Information
Information may be collected through:
Direct Communication
When customers:
- Contact us by email
- Submit enquiry forms
- Request quotations
- Place orders
- Subscribe to newsletters
- Participate in surveys or promotions
Website Activity
Information may be collected automatically through cookies, analytics tools, and website monitoring technologies.
Third Parties
Information may also be obtained from:
- Business partners
- Logistics providers
- Payment processors
- Government agencies
- Publicly available business databases
where legally permitted.
How We Use Personal Information
We use personal information for legitimate business purposes including:
Order Processing
To process orders, issue invoices, arrange shipments, and provide order updates.
Customer Service
To respond to enquiries, complaints, support requests, and product-related questions.
Business Relationship Management
To manage relationships with customers, suppliers, distributors, and partners.
Export and Trade Compliance
To comply with import/export regulations, customs requirements, trade documentation obligations, and legal requirements.
Marketing Communications
Where permitted by law, we may send:
- Product announcements
- Industry updates
- Promotional offers
- Business news
- Event invitations
Customers may opt out of marketing communications at any time.
Website Improvement
To analyze website traffic, improve functionality, and enhance customer experience.
Disclosure of Information
ZY DREAM PTY LTD does not sell, rent, or trade personal information to third parties.
However, information may be shared with trusted service providers where necessary to conduct business operations.
These may include:
Logistics and Freight Providers
To facilitate product deliveries and export shipments.
Payment Service Providers
To process payments securely.
Technology Service Providers
Including website hosting providers, cloud service providers, and software vendors.
Professional Advisors
Including:
- Lawyers
- Accountants
- Auditors
- Consultants
Government Authorities
Where disclosure is required by law, regulation, court order, customs authority, regulatory body, or law enforcement agency.
International Data Transfers
As an international food and beverage exporter, we may transfer personal information across international borders when conducting business activities.
This may occur when:
- Processing export orders
- Coordinating international shipments
- Working with overseas distributors
- Communicating with international business partners
We take reasonable measures to ensure that information transferred internationally receives an appropriate level of protection.
Cookies and Website Technologies
Our website may use cookies and similar technologies to improve user experience.
Cookies may be used to:
- Remember user preferences
- Improve website functionality
- Analyze visitor behavior
- Enhance security
- Measure website performance
Users may disable cookies through browser settings; however, some website features may not function properly.
Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Misuse
- Alteration
- Destruction
- Loss
Security measures may include:
- Secure servers
- Password protection
- Access controls
- Data encryption
- Network monitoring
- Internal security procedures
While we strive to protect personal information, no method of transmission or storage can guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill contractual obligations
- Complete business transactions
- Comply with legal requirements
- Resolve disputes
- Maintain business records
- Support legitimate business interests
When information is no longer required, we take reasonable steps to securely delete, anonymize, archive, or destroy it.
Customer Rights
Subject to applicable laws, customers may have the right to:
Access Information
Request details regarding personal information held by us.
Correct Information
Request correction of inaccurate, incomplete, or outdated information.
Withdraw Consent
Withdraw consent for certain uses of personal information where applicable.
Request Deletion
Request deletion of personal information where legally permissible.
Lodge Complaints
Raise concerns regarding the handling of personal information.
Requests may be submitted using the contact details provided below.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for:
- Privacy practices
- Website content
- Security measures
- Data handling procedures
of external websites.
Users should review the privacy policies of third-party websites before providing personal information.
Children’s Privacy
Our services are intended for businesses and adults.
We do not knowingly collect personal information from children under the age of eighteen (18).
If we become aware that personal information from a child has been collected unintentionally, reasonable steps will be taken to remove such information.
Compliance with Australian Privacy Laws
ZY DREAM PTY LTD is committed to complying with applicable Australian privacy legislation, including principles relating to the responsible handling, storage, use, and disclosure of personal information.
We continually review our privacy practices to maintain compliance and protect customer information.
Changes to This Privacy Policy
We reserve the right to modify, update, or revise this Privacy Policy at any time without prior notice.
Updated versions will be published on our website and become effective immediately upon publication.
Customers are encouraged to review this policy periodically to remain informed of any changes.